Customer Service Centre:
Within RSA 0861 113 673
Outside RSA: +27 11 207 1601
Fax: +27 11 319 7260
SMS for balance: SMS the word balance to 31571
  • Keep your PIN secure
  • Do not write it on your card
  • Do not keep it on a paper with your card
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Terms and ConditionsRules of use and responsibilities associated with use of the card
Diamond Cash DeclarationAcceptance of the Terms and Conditions to be signed by cardholder
Welcome letter and cardIntroduction to the card and important contact numbers, together with Activation process visual representation of how to use the card
FAQs and FeesFrequently asked questions together with latest fees
RSA Secure TokenRules for acceptance and use of the token when administering the cards as the employer
Incident ReportReporting details of an incident that has occurred
Fraud Confirmation LetterDiamond Cash acknowledging that a dispute has been reported
Card Holder AffidavitLegal document sworn to at a police station regarding the reporting of an incident
Fax Cover SheetCovering sheet for faxes
ATM Under DispenseReporting of an ATM that has not dispensed the correct amount please include the ATM slip with this form
Card Order FormForm for employers to order new cards
Notice of FundingForm for employers to advice when funds have been deposited for the cards
Transaction DisputeDiamond Cash form confirming that the disputed transaction is being addressed
Road ShowPresentation providing an introduction to the cards

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